Thunderbird/StatusMeetings/2011-08-16/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 588/806 =73% (1 week ago:78%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/download_windows_98_version
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/it_doesnt_like_dark_themes
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/horizontal_banding_of_text_when_scrolling_down_the_page_in_thunderbird_email_accounts
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/screen_background_colour_printing
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 106 matt_678579 of Australia (v); 191 Wayne Mery of USA (v);50 rsx11m of USA (v); 118 chris ramsden aka xenos (v); 56 elcameleon1 (v); 27 christ1 (v);14 rob_1864031 (v) ; 20 jonathan_protzenko; 40 rsx11m (v); 118 chrisramsden(v); 8 rtanglao (gethappykludged-m.rb)
4. new contributors: none, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 254/19, Tue 247/22, Wed 250/9, Thu 255/15, Fri 221/44, Sat 171/14, Sun 166/10(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic