Thunderbird/StatusMeetings/2011-09-27/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 563/738 = 74% (1 week ago:74%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/address_list_on_start_page_disappeared_how_can_i_restore_this
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/how_to_backup_filters_and_address_book
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/how_to_transfer_tbird_from_old_computer_to_new
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/creating_a_new_folder
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 36 matt_678579 of Australia (v); 127 Wayne Mery of USA (v);125 christ1 of USA (v); 138 bernd_s (v);51 robertjwaller (v); 38 elcameleon1 (v);30 oeekker (v); 8 jonathan_protzenko (v); 67 finitarry (v); 21 rsx11m (v) ; 137 sfhowes (v); 107 inoneear (v) ; 45 chrisramsden (v); 20 christ1 (v); 6 rtanglao ; 22 husveg aka odinbc (v) (gethappykludged-m.rb)
4. new contributors: odinbc, inoneear and sfhowes (who I neglected to mention last week, welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 256/9, Tue 272/8, Wed 258/12, Thu 231/19, Fri 268/6, Sat 147/8, Sun 156/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic