Thunderbird/StatusMeetings/2011-11-15/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 648/830 = 78% (1 week ago:73%)
2. Top 5 active (getactive-m.rb)
   • 48,http://getsatisfaction.com/mozilla_messaging/topics/what_happened_to_the_folder_pane_arrows
   • 28,http://getsatisfaction.com/mozilla_messaging/topics/possibly_removing_the_unified_foldersall_foldersunread_foldersfavorite_foldersrecent_folders_switcher
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_use_quicktext_in_the_new_thunderbird_8
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/updated_thunderbird_8_0_a_lost_lighting_1_ob7
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/i_can_no_longer_switch_between_folder_views_in_the_folder_pane_t8_0
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 112 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 47 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 57 rsx11m (v) ; 205 sfhowes (v); 85 chrisramsden (v); 36 christ1 (v); 35 bernd_s (v); 57 san_2972983 (v); 17 elcameleon1 (v) ; 81 wayne_mery (v); 10 ssitter (v) ; 17 finitarry (v); 13 squib (v); 12 jonathankames (v); 4 rtanglao; 24 anje_yelf (v) gethappykludged-m.rb)
4. new contributors: welcome http://getsatisfaction.com/people/anje_yelf !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 183/18, Tue 200/16, Wed 306/17, Thu 273/21, Fri 260/14, Sat 153/10, Sun 151/10 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic