Thunderbird/StatusMeetings/2011-11-29/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 397/528 = 75% (1 week ago:73%)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/setting_a_default_font_should_result_in_that_font_being_used_always
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/email_attachments-1fu8ga
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/font_in_email
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/cant_see_the_folder_tree
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_start_i_shoulda_compacted
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) gethappykludged-m.rb)
4. new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic