Thunderbird/StatusMeetings/2012-01-17/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 212/302 = 70% (1 week ago:71%) - NOTE: these numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/sent_items-1a1c6g
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/cannot_paste_spreadsheet_when_compose_message
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_find_where_to_hit_send_the_send_just_disappeared_help1_help1_help1_help1-13to0z
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/attachments_disappear_but_are_still_there
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 285 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);92 christ1 of USA (v); 92 sfhowes (v); 135 chrisramsden (v); 97 bernd_s (v); 41 san_2972983 (v); 12 elcameleon1 (v) ; 10 wayne_mery (v); 38 pat_guano (v); 131 anje_yelf (v); 19 xenos_2754850 (v); 11 squib (v); 12 rsx11m (v); 14 rtanglao; 70 jmn_3372739 (v) gethappykludged-m.rb)
4. new contributors: welcome to jmn_3372739!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 175/5, Tue 206/7, Wed 235/8, Thu 227/5, Fri 206/8, Sat 164/7, Sun 165/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

- NOTE: these numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday