Thunderbird/StatusMeetings/2012-03-20/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 599/789 = 76% (1 week ago:75%)
2. Top 5 active (getactive-m.rb)
   • 55,http://getsatisfaction.com/mozilla_messaging/topics/how_do_you_disable_tabs_on_top_in_tb_11b
   • 20,http://getsatisfaction.com/mozilla_messaging/topics/anyway_to_put_tabs_under_the_main_menu_bar_in_new_version
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_11_has_issues
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_is_slow_to_launch
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/error_message_when_sending_email-nxwtf
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v); 199,stan_647060 (v) ; 101,wayne_mery (v) ;93,matt_678579 (v); 92,chrisramsden (v);72,san_2972983 (v); 53,bernd_s (v); 46,anje_yelf (v); 46,jmn_3372739(v);41,rsx11(v);37,rtanglao; 27,christ1(v); 24,finitarry(v);20,elcameleon1(v);6,jonathan_protzenkoljt_3793498(gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 234/12, Tue 266/20, Wed 234/36, Thu 200/18, Fri 209/16 Sat 141/4, Sun 131/9 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic