Thunderbird/StatusMeetings/2012-04-24/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 441/601 = 73% (2 weeks ago:74%)
2. Top 5 active (getactive-m.rb)
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/_message_size_exceeded_sending_from_thunderbird_via_yahoo
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/remove_folder-1m8p54
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_activates_links_in_my_messages
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_download_teranews_feed_using_tb_account
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/how_to_install_thunderbird
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 205,sfhowes (v);162,stan_647060 (v);149,matt_678579 (v);110,anje_yelf (v);85,chrisramsden (v);80,christ (v);165,wayne_mery (v);19,oeekker (v);15,rsx11m (v);12,bernd_s (v);11,finitarry (v);10,san_2972983 (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 192/10, Tue 181/7, Wed 196/9, Thu 199/7, Fri 181/7, Sat 127/7, Sun 140/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic