Thunderbird/StatusMeetings/2012-05-01/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 441/601 = 79% (1 week ago:73%)
2. Top 5 active (getactive-m.rb)
   • 32,http://getsatisfaction.com/mozilla_messaging/topics/_message_size_exceeded_sending_from_thunderbird_via_yahoo
   • 28,http://getsatisfaction.com/mozilla_messaging/topics/email_audible_alert_and_icon_popping_up_when_no_mail
   • 28,http://getsatisfaction.com/mozilla_messaging/topics/change_password_for_inbound_and_outgoing_servers
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_continuously
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/e_mail_alerts_on_more_than_one_account
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 219,sfhowes (v);140,stan_647060 (v);134,anje_yelf (v);106,chrisramsden (v);88,matt_678579 (v);79,wayne_mery (v);42,rsx11m (v);39,oeekker (v);27,san_2972983 (v);18,finitarry (v);10,bernd_s (v);9,jmn_3372739 (v);8,christ1 (v);6,rtanglao ;5,jonathankamens (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 200/3, Tue 211/9, Wed 271/7, Thu 284/6, Fri 241/8, Sat 166/7, Sun 155/5 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic