Thunderbird/Support/GetSatisfaction/GSDay20090903

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  • Start: 2009-09-03 09:30
  • End: 2009-09-03 17:00
  • Timezone: America/Vancouver (UTC -7 hours)

We're holding a Get Satisfaction (GS) day on Thursday September 3rd for people interested in helping Thunderbird users on GS. Roland Tanglao, tech support lead for Mozilla Messaging will be available to answer questions on Get Satisfaction including: in general how to use Get Satisfaction, and specifically questions on tagging, merging and just generally chat about support on GS via IRC chat on #thunderbird (general support questions) and #gsfn (questions about Get Satisfaction and how to use it for Thunderbird support) both on irc.mozilla.org. If you don't have an IRC client installed, then try this web client:

If you're interested, come on by anytime between 9:30AM to 5PM PDT this Thursday September 3, 2009!

How do I get ready?

Join Get Satisfaction

Two choices:

  1. create a Get Satisfaction ID here (if you don't have already have an id on GS): http://getsatisfaction.com/people/new OR
  2. Login using your Windows Live or OpenID here: http://getsatisfaction.com/session/new

Check out the Thunderbird Support Topics

Once you are logged in, you can start helping others out and learning about GS at: http://getsatisfaction.com/mozilla_messaging

Read the documentation

We don't have much yet (perhaps you can help with documentation?), please start with the Thunderbird Get Satisfaction README/1 Pager

This is what we're doing...

We're getting closer and closer to releasing Thunderbird 3 Beta 4 and even more exciting Thunderbird 3 And there are lots of Thunderbird questions in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging that haven't been answered. We'd like to answer as many as we can before Thunderbird 3 comes out and get as many of community members helping out on GS as possible now so that we can be ready for Thunderbird 3.

Here's some of the things we're planning on doing throughout the day:

  • General tips and tricks on using GS
  • How to tag in GS - add keywords so others can find this topic later
  • How to merge topics in GS
  • Working on the Current Support Backlog (see next section)

Current Support Backlog

It would be great if the following month old topics could be looked at and answered today:

  1. http://getsatisfaction.com/mozilla_messaging/topics/upgrade_to_3_03b_has_lost_my_filters
  2. http://getsatisfaction.com/mozilla_messaging/topics/why_is_some_email_going_directly_to_trash
  3. http://getsatisfaction.com/mozilla_messaging/topics/can_thunderbird_highlight_unanswered_answered_e_mails
  4. http://getsatisfaction.com/mozilla_messaging/topics/newsgroup_subscription
  5. http://getsatisfaction.com/mozilla_messaging/topics/cannot_read_email_listin_in_in_box
  6. http://getsatisfaction.com/mozilla_messaging/topics/help_where_did_i_go
  7. http://getsatisfaction.com/mozilla_messaging/topics/version_2_0_0_22_wont_install_missing_mozmapi_dll
  8. http://getsatisfaction.com/mozilla_messaging/topics/unable_to_authenticate_to_smtp_server
  9. http://getsatisfaction.com/mozilla_messaging/topics/reply_mail_html_asking
  10. http://getsatisfaction.com/mozilla_messaging/topics/multilingual_mosilla_how_to_we_get_it_speaking_in_a_different_tongue
  11. http://getsatisfaction.com/mozilla_messaging/topics/what_contacts_sync_add_on_can_i_use_for_sony_ericsson_help
  12. http://getsatisfaction.com/mozilla_messaging/topics/old_email_is_been_deleted_each_time_i_get_a_new_email
  13. http://getsatisfaction.com/mozilla_messaging/topics/help_ive_lost_the_original_email_list_of_boxes_such_as_inbox_sent_trash_etc_what_do_i_do
  14. http://getsatisfaction.com/mozilla_messaging/topics/forwarding_a_message_without_the_information_table_added_to_the_message
  15. http://getsatisfaction.com/mozilla_messaging/topics/how_to_get_rid_of_the_table_added_before_emails_when_forwarding
  16. http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wants_to_live_in_the_past_no_new_messages
  17. http://getsatisfaction.com/mozilla_messaging/topics/why_cant_i_receive_email
  18. http://getsatisfaction.com/mozilla_messaging/topics/how_can_see_the_bcc_for_the_mails_i_have_sent_earlier
  19. http://getsatisfaction.com/mozilla_messaging/topics/not_opening_email_properly
  20. http://getsatisfaction.com/mozilla_messaging/topics/why_does_addressbook_create_a_duplicate_entry_when_clicking_dragging_to_a_list