Thunderbird/Thunderbird13.0SupportIssues

Next Thunderbird support day is June 6, 2012 the day after the TB 13 release on June 5, 2012.

• TB 13 was released at approximately 1:45p.m. Pacific Tuesday June 5, 2012
• TB 13.0.1 was released at approximately 1p.m. Pacific Friday June 15, 2012

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Thunderbird 13.0 issues

Not so minor

(not in order)

1. Norton Security Suite identifies calbasecomps.dll in Lightning 1.5.1 as WS.Reputation.1 risk -- WORKAROUND reinstall "calbasecomps.dll" - Please tag these topics tb13norton - Roland emailed Norton/Symantec about this on June 19, 2012
2. bug 597262 - Thunderbird Crashing after TB13.0.1 update - 3 users reporting this issue on GSFN, 3rd party software problem e.g. Avast? WORKAROUND (untested): disable Avast (and replace with Microsoft Security Essentials for example) or disable all 3rd party software - Ludo will contact avast June 20, 2012
3. bug 765575 - YouSendIt issue with unicode in filenames e.g. German umlauts [GS] - please tag any yousenditissues tb13yousenditutf8 - A fix is required in both Thunderbird and the YouSendItSide
4. bug 765530 - Invite Attendees is not working after update for TB 13.0.1 update - WORKAROUND - Downgrade to Lightning 1.5.0 OR edit a CSS file in your Thunderbird profile
5. bug 757869 - Can't setup YouSendIt - [GS1] due to special characters in the password- WORKAROUND - change yousendit password on the yousendit website to a password without special characters - please tag yousendit-password-related topics tb13yousenditpassword
6. please tag hover-related topics tb13hover as well as hover
7. Please tag gandi-related topics tb13gandi as well as gandi
8. Please tag yousendit-related topics tb13yousendit as well as yousendit

Minor issues or issues fixed in TB 14 or future release

See Thunderbird 14 User Changes Page

(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)

1. bug 756500 - Remove extraneous newline after signature in compose window - REGRESSION, fixed in TB15, might be ported to TB14
2. bug 758878 - MS Office 365 Mail (yet another Microsoft email service) "white-labelled" by BT aka British Telecom & other Mail Service Providers - IMAP & POP - not saving to Sent folder. - apparently this has been a problem since TB11 - fixed in TB14

Add-on Issues

The following is an incomplete list of add-ons that have issues in Thunderbird 13. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>

(not in order,numbered for convenience)

1. gContactSync version 0.3.5 add-on causes Thunderbird performance problems: [GS]

Issues fixed in Thunderbird 13.0.1

TB 13.0.1 was released Friday 15 June 2012

Landed in TB13.0.1

1. bug 762245 - yousendit needs an explicit expiration of 0 to have no expiration, files should not expire - Files uploaded before 13.0.1 will expire after a week unless YSI can figure a way to make 'unexpire' the files
2. bug 761143 - [nl] - Thunderbird Account Provisioner disclaimer anchor (and buttons in the whole dialog) is busted in the Dutch version so you can't create new email account or use existing email accounts in Thunderbird (fortunately existing Thunderbird accounts work fine) - WORKAROUND - use English or any other localized version of Thunderbird 13
3. bug 760624 - Changed Hover.com password results in Thunderbird saying that there is a network problem. - Fixed in TB14 - WORKAROUND: Open Tools | Options (Windows) or Thunderbird | Preferences (Mac) or Edit | Preferences (Linux) and then Security | Passwords | Saved Passwords and delete the IMAP and SMTP password for the account whose password you changed on hover.com
4. bug 762008 and bug 763319 - Thunderbird 13 won't save a file in HTML for POP and Local Folder accounts (IMAP works fine) - REGRESSION in TB 13 - WORKAROUND - copy and paste the email into a text or HTML editor; please tag any further GS topics tb13cantsaveastxt - fixed in TB16
5. bug 761952 - Thunderbird 13 Attachment Window "add" (hinzufugen) button for attachment services is cut-off in German locale
6. bug 762413 - Signature placed above quote in plain text, entire message body is considered signature - Steps to reproduce: a) Untick "Compose messages in HTML format b) Tick "Automatically quote the original message when replying" c) Choose "start my reply above the quote" d) and place my signature "below my reply (above the quote)" - REGRESSION, fixed in TB14
7. bug 762621 - Thunderbird 13 can't find its dynamic libs on Linux
8. bug 754301 - Messages lost when downloaded and inbox corrupted - POP3 - perhaps has something to do with message filters? - FIXED in TB14, added to TB 13.0.1
9. bug 764742 - Thunderbird shows reference count leaks on shutdown

Under consideration for TB 13.0.1

1. bug 706343 - crash on startup in PR_JoinThread - as of June 13, 2012 rejected for TB13.0.1 because it seems to be one time only NOT every single startup

Daily Support Reports Throttled

(selected dates with upgrade throttled starting the day after release day was April 24, 2012; can't do this for every day obviously :-) !

June 6, 2012

(all times are UTC)

Issues discovered during the TB 13 Support Day on June 6, 2012

• nothing found in GS
• Dutch Get a New Account , or existing account broken, would be nice if we could just respin NL locale (but we can't!). so this will have to wait until TB14 or a TB13.0.1 respin if we decide to do a 13.01
• still a few reports of people not being able to upgrade from Lightning 1.4 to 1.5; we need to bring Lightning in core or remove the binary component to fix this problem once and for all!!!!

June 7, 2012

(selected potential issues)

• tb13saveastxt - can't save emails in POP and Local Folder accounts
• Since TB11, we still have people complaining the menu/tool bar is lost, see topics tagged tb13missingtoolbar Compare with the missing toolbar GS topics in TB11: https://getsatisfaction.com/mozilla_messaging/tags/tb11missingtoolbar
• Still have people complaining about compacting and MSF/indexing issues. They don't seem to be TB 13 specific, tagging them tb13compact just in case
• We have 1 report of Thunderbird somehow setting Copies and Folders to the Local Folders causing email to disappear which doesn't make sense since they should be in local folders. Doesn't seem to be TB 13 specific, tagging them tb13profilelocalfolders just in case. Perhaps the fix for bug 750781 which is a general fix for the sqllite directories instead of files bug 752732 from TB12
• 2 reports of dataloss - Doesn't seem to be TB 13 specific, tagging them tb13dataloss just in case.

June 8, 2012

(not in order) until 8:30pacific i.e. 4p.m. UTC

1. one report of High CPU usage, please tag any other reports tb13cpu just in case this turns out to be a critical issue
2. two reports of disappearing email, please tag any other reports tb13dataloss just in case this turns out to be a critical issue

June 15, 2012

1. Norton Security Suite identifies calbasecomps.dll in Lightning 1.5.1 as WS.Reputation.1 risk -- WORKAROUND reinstall "calbasecomps.dll" - Please tag these topics tb13norton - Roland emailed Norton/Symantec about this on June 19, 2012

June 16, 2012

1. bug 765575 - YouSendIt issue with unicode in filenames e.g. German umlauts [GS] - please tag any yousenditissues tb13yousenditutf8 - A fix is required in both Thunderbird and the YouSendItSide
2. Missing Toolbar - 2 instances on this day: [GS 1], [GS2]

June 17, 2012

June 18, 2012

• Two reports of a Thunderbird Startup Crash on 13.0.1 bug 597262; tagged tb13startupcrash
• Can't setup YouSendIt - [GS1]
• One report of "Save All" attachments not working - [GS1]

Next Release

• Thunderbird/Support/TB14UserChanges