Support/Weekly Meetings/Agenda 2010-04-12

Sumo

• Weekly metrics

Knowledge Base

• New article: Plugin crash reports
  • KB update plan for OOPP is drafted
• https://wiki.mozilla.org/Support/Kitsune/KB will be our main page for the Kitsune KB PRD work. (Will be updated soon)
• We should define details for the first Q2 metrics tests this week.
• So far the KB helpfulness has increased an average of 0.006 since SUMO 1.5.3 (daily avg since push minus daily avg for 7 days prior)

Forum

Live Chat

• "License file for this version could not be found" error on startup peaked after the 3.6.3 update, but we don't (yet) have a KB article for this.
• Broken website issues still account for the majority of unsolved chats.
  • Facebook games/chat problems most common last week, due to outdated plugins.

Social Media

Roundtable