Thunderbird/StatusMeetings/2012-10-09/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 425/584 = 73% (1 week ago:78%)
2. Top 5 active (getactive-m.rb)
   • 32,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_retreive_my_send_button
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/certificate_stats
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/migrating_from_windows_xp_to_windows_7-g4b41
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/_done_compacting_then_inbox_is_empty
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/operating_on_trash_impa_says_that_some_messages_cannot_be_fetched/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 157,sfhowes (v);123,christ1 (v);105,wayne_mery (v);83,stan_647060 (v);70,matt_678579 (v);56,chrisramsden (v);56,anje_yelf (v);43,san_2972983 (v);25,rtanglao;17,finitarry (v);15,ssitter (v);14,oeekker (v);11,raykremer (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 218/5, Tue 189/13, Wed 193/6, Thu 187/5, Fri 136/1, Sat 137/4, Sun 99/11 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic