Firefox/Input

The purpose of Firefox Input is to collect actionable feedback from our user base across each channel of our software development process.

The former Input service has been decommissioned and replaced with an externally-managed service. This page remains as a historical note, but Mozilla is no longer actively developing Input.

Team

• Product Manager: Matt Grimes (:Matt_G)
• Tech lead, architect, dev, QA, deployer: Michael Kelly (:Osmose)

Input development happens on IRC in #input on irc.mozilla.org

Project details

• code: https://github.com/mozilla/fjord
• code docs: https://fjord.readthedocs.org/
• public mailing list: https://mail.mozilla.org/listinfo/input-dev
• IRC: #input on irc.mozilla.org
• bugs: bugs are in the Input product. Create a new bug

Mission

Goals

1. Become the primary feedback mechanism for Mozilla products.
2. Find solutions to specified user feedback needs to make Mozilla's products better.
3. Promote the benefits of an open feedback system.

How we want to get to those goals:

• Provide low-bar submission methods for defined needs from user feedback.
• Experiment with our data to find new ways to visualize and propagate data (deal with scale inherently).
• Construct methods to use Input as a feedback loop for QA, localization and marketing.

Principles

1. Feedback sent to Mozilla should be constructive, direct and actionable.
2. Feedback should allow drivers to make decisions that deliver a better value proposition to our users.
3. Submissions should take no more than 5 steps to submit.
4. Feedback should be fun to write!
5. Collecting and using feedback should be in accordance with Mozilla's privacy policies.

Using Input

• Search syntax documentation, see Firefox/Input/Search syntax.
• Feedback urls documentation, see Feedback URLs
• API documentation, see API documentation

Projects and Roadmap

Projects in the planning stage

•  ?: Input Site Style Overhaul
•  ?: Reduce the abuse
• 2015q3?: Move to AWS
• 2016?: Thank You Page Phase 2
• 2016?: Feedback to Bug

In progress projects

• 2015q3: Trigger suggester

On-hold projects

• Gradient Sentiment: being reassessed

Completed projects

2014q3:

• Heartbeat v1
• Reduce Contributor Pain v1
• Dashboards for Everyone v1

2014q4:

• Feedback form overhaul
• Multiple Products
• Support aboutsupport v1

2015q1:

• Heartbeat v2
• Alerts
• Snow removal
• 12 Factor App

2015q2:

• Suggest framework
• Thank you page

Abandoned projects

• Product Dashboards -- abandoned because User Advocacy is building dashboards that pull from Input and other sources and they're better equipped to build and maintain them