Users

[DONE] P1 Firefox 4 rollout (entire team)
- Update the English articles for Fx 4 (Michael) ~~[2010-11-09]~~ Details
  - ~~Drafts of new Fx features [2010-11-22]~~
  - ~~Final articles [2010-12-10]~~
P1 Update articles for Firefox Mobile, Firefox Home ~~(Symbian/Blackberry)~~ (Michael) [Ongoing] Details
[DONE] P1 Phase II of soccorro outreach -- send emails to users with crashes that match articles (David/Michael) - Project plan
P2 Rewrite most popular troubleshooting articles -- esp ones pointed to from SignPost (Michael) Details
- Changes drafted/ready for review [2010-12-23]
P2 Make how-to tutorials for top articles (Michael) Details
- Waiting on Fx 4 complete enough to screencast - may have to wait until Q1
[DONE] Have a support tab on our Facebook page (Kadir) Details

Metrics / Optimization

[DONE] P1 Figure out the ratio of how many people find our site vs who needs help (Total support need of the Fx userbase) (David) - Project plan
[DONE] P1 Establish weekly SEO to improve KB support (Cheng/Michael) -- track behavior after searching with specific terms Details
[DONE] P1 Establish a model of how support works (flowchart) and fill in with numbers (David/team) - Project plan
[MISSED] P1 Create PRD and metrics plan for optimizing support funnel to live chat (Matthew/Cheng) - Project plan [2010-12-02]
[DONE] P2 Regular user testing about how users use our site (Michael) [2010-10-21, 11-19, 12-10] Details

[DROPPED] P1 Host a FX4-based Support Firefox Day (Cheng/Kadir/Michael/Matthew) [2010-12-02] Details
[DONE] P1 Host a KB sprint around the new KB - Details - (Kadir/Michael) [2010-12-02]
[DONE] P1 Make SUMO more welcoming to new community members
- [DONE] Go through all Community-targeted copy and optimize it - Details (Michael/Kadir) [2010-11-24]
  - ~~Rewrite the How to contribute page, and rename it~~ Superheroes Wanted!
- [DONE] Identify and document/publish more areas of responsibilities that community members can take ownership of - like a "We're Hiring!" page - Details - (Kadir/Matthew)
- [DONE] Create wiki page that puts faces behind our community and gives an overview of its structure - Details - (Kadir)
[DONE] P1 Include our community in QAing SUMO/Host Test Days - Details - (Kadir/Matthew/Michael) [End of October]
[DONE] New KB introduction and KB Sprint at the Mozilla Balkans meetup - Details - (Kadir)

[DONE] Weekly internal team meetings (David)
[DONE] Finalize list of dev requests for the next Firefox release (and supporting metrics) - Details (David/Cheng)
[DONE] Establish a list of metrics that we want in the metrics dashboard (Cheng)
Incorporate metrics from Signpost project into weekly issues reporting (Cheng)